Free trial
The 30-day trial is free and no card is needed. If you do not choose a plan by the end of the trial, your account is paused. Nothing is charged, and your records stay available to export for 90 days.
Monthly plans
- You can cancel a monthly plan at any time. Access continues until the end of the month already paid for.
- Monthly fees already paid are not refunded for part-months.
Yearly plans
- If you cancel within 30 days of your first yearly payment, we refund the full amount.
- After 30 days, we refund the unused whole months, less the discount you received for paying yearly.
- Renewals can be cancelled up to the renewal date with no charge.
Changing plans or kitchens
- Moving to a larger plan or adding kitchens is charged for the remaining days in the billing cycle.
- Moving to a smaller plan or removing kitchens takes effect from the next billing cycle.
Sensors and gateways
- Purchased sensors and gateways can be returned unused within 14 days of delivery for a full refund.
- Faulty hardware is replaced free of charge for 12 months from delivery.
- Rented hardware can be returned at any time. Rental stops at the end of the month in which it is returned.
Service problems
If Gutdgest is unavailable for a long period because of a fault on our side, we credit the affected kitchens for the time lost.
How to request a refund
Account owners can request a refund through the Connect with sales page, choosing "Something else" as the topic and including the business name and invoice number. Approved refunds are paid to the original payment method, usually within 7 to 10 working days.